NABARD’s Digital Infrastructure Overhaul

Wi-Fi 6 and Managed Switches Enable NABARD’s Rural Banking Modernization

Customer Profile

The National Bank for Agriculture and Rural Development (NABARD) is a pivotal institution in the economic and social development of rural India. Established as the apex body for rural and cooperative banks in the country, NABARD is entrusted with critical tasks related to credit disbursements for agriculture and rural economic activities. With a focus on sustainable agricultural practices, NABARD promotes financial inclusion and plays a crucial role in fostering rural development and financial literacy. Collaborating with the United Nations Development Programme (UNDP), NABARD actively participates in initiatives like DiCRA (Data in Climate Resilient Agriculture) to support smallholder farmers and drive innovations in agriculture.

  • Vertical: Rural Finance
  • Location: India
  • Type: Apex Institution for Rural and Cooperative Banks
  • Size: Influential Player in Rural Banking
  • Annual Financing: Rs 158,905 crore for short-term and Rs 107,015 crore for long-term financing in 2022-23

Objectives

Upgrade NABARD’s legacy network to address connectivity issues, improve bandwidth, and support digital transformation initiatives, enhancing employee productivity, operational efficiency, and customer experience.

Solution

Outcomes

Network upgrades led to doubled employee productivity, tripled digital transactions, and reduced downtime threefold. This resulted in a fivefold reduction in overhead costs and improved customer service, boosting satisfaction and operational efficiency.

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